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Maintenance work order software for property maintenance and tenant repairs

Letting is maintenance work order software for US property managers and landlords. Tenants submit maintenance requests through a link with photos, your team sets the priority and assigns a contractor, and every job follows a dated timeline until it is closed. The cost lands on the unit and the owner, so it appears on the right owner statement at month end. Plans start at $59 per month for up to 25 units, with no per-unit fees.

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Maintenance3 open
Water heater, no hot water
Apt 5, 14 Carlton Ave High K. Byrne Plumbing
$185 to ownerAssigned
Leaking kitchen faucet
Unit 12, 48 Mill St Medium
$65 to ownerDone
Smoke detector beeping
Apt 3B, 220 Elm St Low
New
  1. Reported Sep 4
  2. Assigned Sep 4
  3. Contractor visit Sep 6

Tenant requests with photos, not text messages

Each tenant gets a request link. They describe the problem, pick the room and attach photos from their phone. The request arrives in Letting against the right unit, with the tenant's contact details, instead of sitting in a personal inbox or a messaging app.

  • Request link for every tenant
  • Photos and description attached to the request
  • Request filed against the unit and tenant automatically
LeasesReminders 60 days before
UnitRentDue dayEndsAlert
Apt 2, 14 Carlton Ave$1,1501stOct 31Ends in 38 days
House, 9 Birch Ct$1,4001stFeb 28Rent increase
Unit 12, 48 Mill St$9805thJun 30Renewed
Apt A, 3 Station St$8751stSep 15Notice given

Work orders for your vendors and contractors

Turn a request into a work order in one step. Set the priority, assign a contractor from your list and send them a contractor link with the details and photos. The contractor updates the job from their phone, and you see the change on the status timeline. On the Agency plan and above, the full work order history stays on the unit for every future job.

  • Priority set on every job, urgent work first
  • Contractor assignment with a job link
  • Work order history per unit and per contractor

A status timeline for every job

Every repair moves from reported to assigned to done on a status timeline. Each step is dated and shows who made the change. When a tenant calls to ask about a leaking water heater, anyone on your team can answer in seconds, and when an owner asks why a job took a week, the timeline answers for you.

  • Dated status changes with the person who made them
  • Notes and photos added at any step
  • Open jobs listed by priority and age

Costs recorded against unit and owner

When a job is done, record the contractor invoice amount against the unit. Letting assigns the cost to the owner of that property and carries it onto the monthly owner statement, next to rent received and fees. Nobody has to rebuild the repair list from emails at month end. See how statements work in property management accounting software.

  • Repair costs on the unit, property and owner
  • Costs flow onto the owner statement
  • Income and expense export for your CPA
Statements, SeptemberSend day: 3rd
Carlton Holdings
Net payout $2,713
Sent Sep 3, PDF and CSVSent
E. Adebayo
Net payout $1,742
Sent Sep 3, PDF and CSVSent
R. Whitfield
Net payout $1,566
Repairs pendingDraft

Recurring safety checks next to repair work orders

Recurring safety work sits on the same unit as the repairs, so one screen shows both what broke and what is due. Your maintenance team sees the whole picture for a property before booking a visit, and can combine a certificate renewal with an open repair in one trip. Dates for smoke and CO alarm checks, insurance renewals, rental license renewals and any custom item you add (a furnace service, a fire sprinkler test, an elevator inspection) trigger reminders before they come due, so you schedule the vendor while there is still time.

See the month end your repairs feed into

The homepage demo runs month end on a demo portfolio, with repair costs on each owner statement. No account needed.

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Maintenance on every plan

Maintenance requests with photos are included from the Landlord plan, from $59 per month for up to 25 units. Contractor assignment and work order history start on Agency. Compare plans on property management software pricing.

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FAQ

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For a manager with 10 to 150 units, the best fit is software where tenants can submit requests with photos, vendors update jobs from a link without a paid seat, and repair costs land on the owner statement. Letting does all three from $59 per month, without per-unit pricing.

Yes. Every tenant gets a request link that works on any phone. They describe the problem, choose the room and attach photos, and the request shows up in Letting against their unit and lease.

No. Each tenant uses a request link. They add a description and photos, and the request arrives in Letting against their unit.

No. Contractors work from a job link you send them. Only your own team members count toward your plan.

Yes. Every cost is recorded against the unit and owner, so you can see repair spend per unit, per property and per owner, and it appears on the owner statement.

Letting covers requests, work orders, contractors, timelines and costs for residential portfolios. It is not a building automation or asset lifecycle system for large facilities.

Keep every repair on record

Give your tenants a request link and your contractors a job link today.